www.aetnainternational.com
Coronavirus (COVID-19)
If you are a Globally Mobile Employee residing in an area affected by COVID-19 click here for more information
Welcome to GE Globally Mobile Employees (GMEs)
In partnership with Aetna International
The information on this page is aimed at GE Global Mobile Employee (GME) enrolled in GE Global Health Plan through Aetna International.
Are you a U.S. GE employee?
U.S. GE employees enrolled in a healthcare plan through Aetna, can locate a primary health care physician, a specialist, or a specific medical facility via our U.S based network. For full information, please click here.
GE Global Health Plan Benefits Handbook
Your GE Global Health Plan benefits handbook is an important information resource for you and provides complete details of the GE Global Health Plan.
Please visit gemoves.com > Mobility Services > Assignment Benefits > Global Health to download your handbook.
Aetna International Overview
Access to information on your global health plan starts right here. Log on to your secure Aetna Navigator* to:
- View your online claim information
- Print out temporary identification cards
- View your explanation of benefits
- Access DocFind, our U.S. Provider directory.
*Please note: If you are not yet registered for the secure Aetna Navigator or the secure Aetna International websites, please register FIRST for Aetna Navigator. You can then use the same username and password for Aetna International.
Log on to your secure Aetna International website to:
- View and submit claims or view your ID card
- Search for doctors and medical facilities located worldwide
- View health and wellness information to help you stay healthy
- Request direct payment services to 165,000+ providers for medical services
Other Available Services
1.Coronavirus (COVID-19)
- Resources and latest updates click here
2.International Health Advisory Team (IHAT)
Experienced team of nurses who support the special needs of International Assignees – 24 hours a day, 7 days a week
- Pretrip planning, locating providers, medication, coordinating routine and urgent medical care and more.
- Worldwide coordination of routine and urgent medical care during your assignment
- Assistance with locating providers and disease management specialists, and in obtaining medical devices or prescription medications
- Coordination and supervision of medical evacuations and other emergency assistance
3.International Employee Assistance Program (IEAP)
You also have access to the International Employee Assistance Program (IEAP)
- Counseling Services
- Internet Resources
- Work and Life Resources
Outside of the U.S., members have access to our Employee Assistance Program and iConnectYou mobile app, which provides 24/7 access to clinical counselors for personalized, telephonic counseling support for stress and anxiety.
To access the Employee Assistance Program, members may download the iConnectYou app and enter the relevant country code or call the number on the back of their Member ID card.
The Employee Assistance Program Member Guide also provides additional service information and a list of iConnectYou country passcodes for reference.
4.Informed Health Line (IHL)
Informed Health Line nurses provide information about health issues, medical procedures and treatment options, and help you communicate more effectively with your doctor. Our U.S.-based registered nurses can:
- Answer your questions about health concerns
- Provide current information regarding a wide-range of health issues such as: common prevention strategies, chronic conditions and complex medical situations
- Discuss options for seeking medical attention
- Help you prepare for appointments with your doctor(s)
- Assist multilingual callers
Questions about your healthcare benefits? We're ready to help!
Contact us:
International Toll Free: 1-877-677-7470
Collect: 1-813-775-0196
Via e-mail by filling out and submitting this secure 'Contact us' form
Claims address:
P.O. Box 981543
El Paso, TX 79998-1543
USA
