Unfamiliar health care systems, procedures, foreign currency… there are many things to consider when going on an international assignment. Our International Health Advisory Team (IHAT) was created to help members prepare for their transition.

IHAT is a personalized, innovative model that includes both Aetna health care professionals and our best-in-class strategic partners, who offer the highest level of services designed to meet the unique needs of a global population.

IHAT provides members with a single point of contact any time of day or night – ensuring consistency and a higher standard of care.  The IHAT team uses state-of-the-art resources to supervise medical evacuations and other emergency assistance. In addition, it coordinates second opinions for complex cases, and provides personalized member outreach, medical case management, and pre-assignment planning  -- which can include anything from locating a disease management specialist to helping members obtain medical devices or prescription medications.

IHAT's vast clinical knowledge has no geographic borders; the team has extensive experience helping members navigate health delivery systems anywhere in the world.