Aetna Global Benefits Announces First Annual Member Survey Results

Findings Demonstrate Positive Member Satisfaction and Provide Additional Insight into Expatriate Experiences

Aetna Global Benefits^‡ (AGB) promotes healthy and successful international assignments through flexibility, innovation, integration and the delivery of concierge-level service. To gauge its performance in these areas, AGB recently completed its first annual member survey. This tool, among many others, will help AGB to expand and build upon its product and service offerings and overall constituent experiences.

This information is critical in order to continue to exceed our members’ expectations and assist them in achieving healthy and successful international assignments,” said Martha Temple, president of AGB. “We truly value the strong, consultative partnerships we have with our members, and look forward to further enhancing their experiences with us.”

In the survey’s inaugural year, AGB members provided valuable insights into their international assignment experiences and overall satisfaction and needs. Highlights of the 2008 survey results include:

• 80% overall satisfaction with AGB
• 80% are likely to recommend AGB to others
• 93% overall satisfaction with the professionalism and courtesy of AGB Member Services
• 91% overall satisfaction with the ability to reach AGB Member Services when needed
• 83% overall satisfaction with the AGB provider network
• 86% overall satisfaction with the ease of initiating a direct-settlement arrangement
• 90% and above overall satisfaction with the quality of health care services overseas, including primary, specialist and hospital care
• 88% overall satisfaction with the AGB Online Member Service Center and Web tools

These outstanding results correspond with the fact that nearly 90 percent of AGB members surveyed consider health care — both understanding local health care and an individual’s personal needs — as their highest priority when it comes to accepting, executing and completing an international assignment. And when it comes to international health care products and services, the most critical factors that contribute to the success of an assignment are locating quality health care professionals and receiving health benefits and services designed specifically for expatriates. AGB members also expressed interest in improving their overall health and wellness in areas such as women’s health, nutrition, fitness and stress management.

Helping members with their international health care needs is AGB's number one priority. In addition to offering flexible and convenient products and services that meet a member's specific assignment, host country and lifestyle needs, AGB also provides innovative tools and resources to make the overall member experience as unique and effortless as possible. For example, AGB's secure member website, www.aetnaglobalbenefits.com, offers a wide range of health, travel and security information 24 hours a day, 7 days a week. Additionally, the Aetna Global Health Connections suite of health and wellness programs helps members stay healthier while on assignment and meet their health goals.

See more of AGBs 2008 Member Survey results. For more information, contact your AGB representative.

About Aetna Global Benefits
Aetna Global Benefits, the international division of Aetna Inc., is a provider of comprehensive health benefits solutions and health management services for multinational employers, high-net-worth individuals and government entities. AGB's health benefits offerings include medical, dental, vision, life, disability and emergency assistance for employees and high-net-worth individuals who live, work or travel internationally. With the acquisition of Goodhealth Worldwide, AGB is one of the industry's largest and most prominent U.S.-based international benefits providers, supporting approximately 400,000 members worldwide from offices throughout the U.S., Europe, Asia and the Middle East.

^‡Health insurance plans and programs are offered, underwritten or administered by Aetna Health Insurance Company of Europe, Ltd., Aetna Life & Casualty (Bermuda) Ltd. or Aetna Life Insurance Company (Aetna).

Results based on the Member Survey conducted by DSS Research, September 2008.

Aetna does not provide care or guarantee access to health services. Not all health services are covered. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however it is subject to change. For more information about Aetna Global Benefits plans, refer to www.aetnaglobalbenefits.com.